Communities meet online to test new communication scripts, self-service flows, and supplier coordination tactics. Rapid pilots surface what reduces cycle time without hurting empathy.
Share Data Transparently
Participants see anonymized performance metrics—cycle time, leakage, CSAT—and collaborate on improvements.
Reward Innovation
Contractors who meet sustainability or speed targets earn preferred status, while policyholders receive loyalty boosts for opting into digital experiences.
Co-creation ensures claims innovations serve everyone involved.
